Returns & Refunds

At Maysloun, we want you to feel confident in your purchase. If your order isn't quite right, we're happy to accept eligible returns in accordance with the policy below.

Return Period

We offer a 14-day return period.

For customers in the European Union, this also reflects your statutory 14-day right of withdrawal for online purchases. The 14-day period begins on the day you, or a person designated by you, receives the order.

If you would like to return an item, you must notify us of your decision to return it within this 14-day period.

After notifying us, you must send the item back to us within 14 days.

For customers outside the European Union, Maysloun also offers this 14-day return period as a standard store policy. This does not affect any mandatory consumer rights that may apply to you under the laws of your country.

How to Request a Return

To request a return, please contact us at:

info@maysloun.com

Please include your order number and the item(s) you would like to return.

You may also submit a return request through our return portal: https://shopify.com/62937170126/account

Please do not send an item back before your return has been registered with us. Returns sent without prior notification may not be accepted.

Once your return request has been received, we will provide you with the necessary return instructions and return address.

Return Conditions

To be eligible for a standard return, the item must:

• Be unworn and unused
• Be in the same condition in which you received it
• Have all original tags attached
• Be returned in its original packaging where reasonably possible
• Not have been washed
• Not have stains, makeup, perfume, or other marks
• Not have any damage caused by the customer
• Include your order number or other proof of purchase

You may inspect and try on an item to determine its size, fit, and appearance in the same way that you reasonably could in a physical store.

However, you are responsible for any reduction in the value of an item caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

Return Shipping

For a standard return because you have changed your mind, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been successfully processed.

Maysloun is not responsible for returned parcels that are lost or damaged in transit when the customer has chosen and arranged the return shipment.

For customers in the EU, the customer is responsible for the direct cost of returning an item during the 14-day withdrawal period, provided that Maysloun has clearly informed the customer of this before purchase.

For customers outside the EU, return shipping costs will also generally be the responsibility of the customer unless applicable local law requires otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives:

• Damaged
• Defective
• With a manufacturing fault
• Or you have received the wrong item

please contact us at info@maysloun.com before returning the item.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the issue

We will assess the issue and work with you to find an appropriate solution.

Depending on the circumstances and applicable law, this may include a replacement, repair, price reduction, or refund.

If the item is confirmed to be defective, damaged, or incorrectly supplied, Maysloun will cover the reasonable return shipping costs where we are responsible for the issue.

For customers in the EU, defective or non-conforming goods are protected by statutory consumer guarantees and must be remedied without cost to the consumer where applicable.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or style, the easiest option is to return your original item and place a new order for the item you would like.

This allows us to process your new order separately and helps ensure that your preferred item is still available.

This does not affect your statutory rights if you have received a defective, damaged, or incorrect item.

Sale & Discounted Items

Sale and discounted items are eligible for returns under the same conditions as full-price items, unless a specific legal exception applies or a product is clearly identified as non-returnable before purchase.

A discount or sale price alone does not remove the statutory right of withdrawal for EU customers.

Custom & Personalised Items

Certain products may be excluded from the right of withdrawal where a legal exception applies, including products that are clearly personalised or made specifically to the customer's specifications.

If an item is not eligible for return due to such an exception, this will be clearly communicated before you place your order.

If you are unsure whether a particular item is eligible for return, please contact us at info@maysloun.com before placing your order.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, your refund will be issued to your original payment method.

For EU customers exercising their statutory right of withdrawal, we will refund the purchase price and the cost of the least expensive standard delivery option offered by Maysloun. If you selected a more expensive delivery option, the additional cost of that upgraded shipping method will not be refunded.

We may withhold the refund until we have received the returned item or until you provide evidence that you have sent the item back, whichever occurs first.

Once the refund has been processed by Maysloun, your bank or payment provider may require additional processing time before the funds appear in your account.

International Orders

Maysloun ships internationally.

Our standard 14-day return policy also applies to customers outside the European Union, subject to the conditions described above.

However, customers outside the EU may have additional or different consumer rights under the laws of their country. Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

International return costs

For international orders, the customer is responsible for the cost of returning an item when the return is due to a change of mind, size, colour, or personal preference, unless applicable law requires otherwise.

Please be aware that international returns may involve additional shipping, customs, duties, or other charges depending on the destination country.

If you receive a defective, damaged, or incorrect item, please contact Maysloun before returning it so we can provide the appropriate instructions.

Refunds for International Orders

International customers will receive their refund in accordance with the applicable laws and the payment method used for the original purchase.

Any customs duties, import taxes, or other charges paid to authorities in the destination country may be subject to the rules of those authorities and may not be refundable by Maysloun.

Where applicable, customers should contact their local customs or tax authority regarding the recovery of such charges.

Order Cancellations

Once an order has been placed, we begin processing it as quickly as possible to ensure fast delivery.

If you wish to cancel your order before it has been fulfilled, please contact us at info@maysloun.com as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee that an order can be cancelled once it has entered processing or has already been fulfilled.

If your order has already been delivered, you may still be eligible to return it in accordance with our Returns & Refunds Policy and any applicable consumer rights.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

Maysloun
Email: info@maysloun.com

You can also submit a return request through our Return Portal https://shopify.com/62937170126/account

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory consumer rights under applicable law.

For customers in the European Union, this includes the statutory 14-day right of withdrawal for online purchases and statutory rights relating to defective or non-conforming goods.